Service Level Agreements - Maintenance Support

CG Controls offer a Service Level Agreement (SLA) which will put our extensive automation experience just one phone call away. We offer a remote support service using proven secure technologies or a 24 hour on site response time.

Under our Service Level Agreements CG Controls Ltd can offer a range of services that are carried out by our expert team of qualified support engineers.

  • Resolution of Process Control and Automation System hardware and software issues
  • Supporting Software operability, maintenance, technical support and upgrades
  • Supporting Windows Operating System Issues or SCADA Servers\Clients
  • Supporting Communications and Networking IssuesSupporting Database operability, maintenance and upgrade.
  • Supporting the specific configuration of customer system backups of PLC, HMI, SCADA and Database Systems including planned disaster recovery procedures.
  • Supply of recommended PLC and Automation hardware component Spares list
  • Supply of PLC and Automation hardware components
  • Remote support of site via VPN or High Speed service
  • Support of third party Process Control and Automation Systems i.e. PLC and SCADA Systems.
  • CG Controls to provide a breakdown of charges per quarter and details of the systems and issues supported